Lead response time dropped from 4 hours to under 5 minutes
Managing leads across three locations with separate systems meant enquiries fell through the cracks. DriveAgent centralised their CRM with AI chat handling after-hours enquiries and automated routing by location — turning missed opportunities into booked appointments.
"We went from losing leads overnight to waking up with booked test drives. The AI handles it better than we expected." — Dealer Principal, Brighton GWM
One platform replaced six separate tools across eight dealerships
Each site had a different CMS, CRM, and marketing stack with no unified view of performance. DriveAgent deployed white-label sites for all eight dealers on one platform with centralised analytics — giving the group visibility they never had before.
"For the first time, I can see every dealership's performance on one screen. That alone was worth the switch." — Group Operations Manager, Northern Motors
AI chat now handles 73% of after-hours enquiries without human intervention
A small team couldn't respond fast enough to leads outside business hours. DriveAgent's AI chat and AI SMS agent with smart handoff now captures every after-hours enquiry, with call tracking and full attribution — at zero incremental cost per interaction.
"We used to miss 60% of after-hours enquiries. Now we miss zero. And it costs us nothing extra per conversation." — Owner, Southbank Auto