Build your AI sales agent
Configure your AI chat agent's personality, knowledge base, escalation rules, and after-hours behaviour. From first message to booked appointment — every conversation path is yours to control.
SixstepstoyourAIagent
Each step builds on the last. By the end, you'll have a fully configured AI that knows your stock, speaks your brand voice, and qualifies leads while your team sleeps.
Knowledge Base Configuration
Your inventory feed is automatically indexed — make, model, variant, pricing, specs, images. Add custom knowledge domains: warranty policies, finance products, service schedules, accessories, trade-in process. The AI only says what you teach it.
Personality & Tone Setup
Choose from pre-built personality templates (Professional, Friendly, Enthusiastic) or write your own system prompt. Set the level of formality, emoji usage, response length preferences, and how the AI introduces itself. Your brand, your voice.
Escalation Rules
Define when the AI should hand off to your team — frustrated customer signals, complex finance questions, explicit human requests, high-value leads, or specific keywords. Each rule includes priority level and team member routing.
Lead Qualification Flows
Configure the questions the AI asks to score leads — budget range, purchase timeline, trade-in status, finance interest, preferred contact method. Scores map to CRM pipeline stages and trigger automated follow-up sequences.
After-Hours Behaviour
Set different AI behaviours for outside business hours — more proactive appointment booking, service enquiry capture, trade-in lead collection. Configure timezone, business hours per day, and holiday schedules for accurate switching.
Testing & Go-Live
Use the built-in test console to simulate customer conversations. Verify vehicle search accuracy, appointment booking flow, and escalation triggers before enabling on your live site. A/B test different personalities to optimise conversion.
Trained on your dealership
The AI doesn't guess — it knows. Every response is grounded in your live inventory, pricing rules, and dealership policies. Knowledge updates within five minutes of any change.
See it in actionAdvanced Configuration
Deepcustomisation
The AI detects the customer's preferred language from their first message and responds in kind. Supports English, Mandarin, Arabic, Vietnamese, Hindi, Korean, and more — critical for multicultural metro dealerships where language barriers cost leads. Language-specific knowledge bases ensure terminology accuracy.
Beyond the built-in intents (vehicle search, test drive, trade-in, finance), you can define custom intents for your dealership. Capped-price servicing questions, accessories enquiries, fleet pricing requests — each intent has its own response template and escalation rules.
Configure sentiment thresholds, frustration detection sensitivity, and the number of failed attempts before escalation. Set different thresholds for different topics — finance questions might escalate faster than general enquiries. Every handoff includes a full transcript and lead score for your team.
Returning visitors pick up where they left off. The AI remembers previous vehicles viewed, questions asked, and preferences stated — even across sessions and devices. Configure memory retention period (7 days, 30 days, or permanent) and which data points persist.
Run experiments on AI personality, greeting messages, qualification questions, and CTA placement. DriveAgent tracks conversion rates per variant and automatically promotes winners. Test up to four variants simultaneously with statistical significance reporting.