Completeserviceworkflow
From the moment a customer books online to the final invoice, every step is tracked, assigned, and visible. No whiteboards, no lost paperwork, no jobs slipping through the cracks.
Repair Order Pipeline
Create and track repair orders through every stage — open, in progress, awaiting parts, complete, and invoiced. Status updates flow automatically to customers and service advisors in real time.
Technician Assignment
Assign jobs based on workload balancing and skill matching. See each technician's queue, estimated completion times, and specialisations at a glance. Reassign with drag-and-drop when priorities shift.
Service Scheduling
Real-time bay availability with estimated completion times. Customers see open slots when booking online, and your team sees the full day's workload in a single calendar view.
Parts Tracking
Link parts to each repair order with live inventory integration. Back-ordered parts trigger automatic status updates and customer notifications. No more chasing the parts department for ETAs.
Automated Service Reminders
SMS and email reminders fire at 24 hours, 2 hours, and day-of for every appointment. No-show rates drop. Show-up rates climb. Your bays stay full.
Revenue Reporting
Track revenue by service type, technician, and time period. See which jobs drive the most profit, which technicians bill the most hours, and where your service department can grow.
Service-to-sales pipeline
Your service drive is your biggest untapped sales channel. Completed service visits generate trade-up opportunities automatically — turning routine maintenance into revenue.
Explore the pipelineCustomer self-service
Give your customers the experience they expect — book online, get reminders, view their service history, and receive video updates from technicians. All without calling the dealership.
See self-service in actionCourtesy vehicles that sell cars
Your loan car fleet is your biggest untapped sales channel. Customers drive a newer model for days in their real life — commuting, school runs, weekends. Strategic allocation turns routine service visits into upgrade conversations.
See courtesy fleet in actionUnder The Hood
Servicedeep dive
Repair orders move through a configurable pipeline with automatic status transitions. When a technician marks a job complete, the RO advances to quality check. When parts arrive, awaiting-parts orders re-enter the queue automatically. Every transition is timestamped and logged for audit and reporting.
Each technician has a profile with skill certifications, hourly capacity, and current job queue. New jobs are suggested to the best-fit technician based on skill match and current load. Managers see a real-time dashboard of bay utilisation, technician efficiency, and estimated completion times across the shop.
Parts linked to repair orders are checked against live inventory. In-stock parts are reserved immediately. Out-of-stock parts trigger automatic purchase orders and update the RO status to awaiting parts. Customers receive an ETA notification as soon as the order is placed.
A multi-stage reminder engine fires SMS and email at configurable intervals before each appointment. Missed appointments trigger re-booking prompts. Service-due reminders go out based on mileage intervals or calendar schedules. All messaging is branded to your dealership.
Pre-built dashboards show revenue by service category, technician productivity, parts margin, and customer retention rates. Drill down into individual ROs or roll up to monthly department performance. Schedule automated reports to your inbox or export raw data for board presentations.