SMSthatactuallyconverts
Not a notification blaster. A conversational AI agent that holds multi-turn SMS conversations, understands context, and drives customers toward bookings, trade-ins, and showroom visits.
Multi-Turn Conversations
The AI maintains conversation context across dozens of messages. Customers can ask follow-up questions, change their mind, and circle back — the agent keeps up without losing the thread.
160-Character Intelligence
Every response is crafted for SMS constraints. The AI compresses information without losing clarity — no truncated messages, no see-more links, no multi-part novels. Punchy, clear, actionable.
Inventory-Aware Responses
When a customer texts got any white Rangers?, the AI checks live stock and responds with real availability, pricing, and a link to the listing — all within seconds.
Escalation Detection
Sentiment analysis detects frustration, urgency, and complex requests in real time. The AI automatically flags the conversation and routes to a human before the customer disengages.
Drip Sequences
Automated multi-day SMS sequences for lead nurturing. Price drop alerts, new stock notifications, and service reminders — all conversational, all opt-in, all timed for maximum engagement.
Appointment Confirmation
Sends booking confirmations, day-before reminders, and morning-of check-ins via SMS. Customers reply to confirm, reschedule, or cancel — the AI handles it and updates your calendar.
Spam Act compliant by design
Every message includes proper sender identification and opt-out mechanisms. Consent is tracked per-contact, per-channel. The AI never messages a customer who hasn't opted in, and unsubscribes are processed instantly.
View compliance frameworkUnder The Hood
SMS AIarchitecture
The AI is specifically tuned for SMS-length responses. It doesn't just truncate longer answers — it thinks in 160 characters. Key information is prioritised, filler is eliminated, and every message has a clear next step for the customer.
Each SMS thread maintains full conversation state — customer preferences, vehicles discussed, questions asked, and intent signals. The AI picks up context even after days of silence, so customers never have to start over.
Messages are timed for maximum open rates based on customer timezone, historical engagement patterns, and industry benchmarks. No 6am messages, no Sunday evening spam. The AI learns the best time to reach each individual customer.
Vehicle listing links, booking URLs, and trade-in forms are automatically shortened to preserve character count. Click tracking provides visibility into which messages drive action without compromising the customer experience.
Built-in deliverability optimisation across all major Australian carriers. Message throughput management, carrier-specific formatting, and delivery receipt tracking ensure your messages actually land — not in spam folders.