Everythinginoneplace
Stop switching between apps. Every message, comment, review, and metric from every social channel lands in a single workspace — with AI handling the responses you don't need to.
Unified Social Inbox
DMs, comments, mentions, and messages from every social platform flow into one chronological feed. Filter by channel, sentiment, or priority. Never miss a customer message again.
AI Auto-Responses
AI-powered replies that match your brand voice and tone. Detects intent, sentiment, and escalation triggers — responds instantly to routine enquiries and flags complex issues for your team.
Automated Review Management
AI-generated review responses with approval workflows and sentiment analysis. Trigger rules based on star rating, keywords, and platform. Escalation alerts for negative reviews before they spiral.
Real-Time Social Analytics
Live dashboards tracking reach, engagement, follower growth, and audience demographics across all connected channels. See what's working and what's not — in real time.
Content Performance Tracking
Engagement metrics for every post, story, and reel — likes, comments, shares, saves, and click-throughs. Identify top-performing content types and optimal posting times.
Audience Demographics
Understand who's following and engaging — age, gender, location, interests, and peak activity times. Build content strategies around real audience data, not guesswork.
AI social agent
An always-on AI that handles social messaging with the professionalism of your best team member. Set the personality, define the guardrails, and let it work — 24/7 or after-hours only.
See the AI in actionReview automation engine
Turn review management from a daily chore into a hands-off system. AI generates brand-matched responses, routes them through approval queues, and escalates the ones that need a human touch.
Explore review automationAnalytics & insights
Deep social analytics that go beyond vanity metrics — understand your audience, measure content performance, and track sentiment trends.
Page & Profile Analytics
Reach, impressions, engagement rate, and follower growth tracked across all connected social profiles in one dashboard.
Post Performance
Engagement rate, clicks, reactions, and shares broken down by post type — images, video, carousels, stories, and reels.
Audience Demographics
Age, gender, geography, interests, and active hours — know exactly who your audience is and when they are online.
Content Correlation
Analyse the relationship between social engagement and website traffic. See which posts drive real visits and conversions.
Review Sentiment
Rating trends, sentiment analysis over time, keyword frequency, and response effectiveness across all review platforms.
Competitive Benchmarking
Compare your engagement rates, posting frequency, and audience growth against industry averages and local competitors.
Under The Hood
Socialdeep dive
Real-time message ingestion from all connected social platforms via webhooks. Events are processed through a queue with automatic retries and a dead letter queue for failed events. Message deduplication, ordering guarantees, and platform-specific rate limit handling ensure nothing is missed — even during traffic spikes.
Incoming messages pass through intent classification, sentiment analysis, and brand voice extraction before a response is generated. Every AI reply includes a confidence score and alternative suggestions. Low-confidence responses are routed to the approval queue. The model learns from approved and corrected responses to improve over time.
A configurable rules engine evaluates each incoming review against trigger conditions — star rating thresholds, keyword matches, sentiment scores, and platform type. Actions include auto-respond, queue for approval, escalate to manager, or flag for urgent attention. Rules are composable with AND/OR logic and priority ordering.
Social account connections are managed via OAuth with automatic token refresh, permission tracking, and sync status monitoring. Connection health is checked continuously — if a token expires or permissions change, the system alerts your team and attempts re-authentication before any data is lost.
Reusable response templates with dynamic variables — customer name, vehicle details, dealership info, and custom fields. Templates are formatted per-platform to respect character limits, emoji support, and rich media capabilities. Usage tracking shows which templates perform best across different scenarios.